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Main Slide Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Intelligent Automation Desktop and Service on Cloud Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Omnichannel Engagement Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Select any channel for more details
Voice Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Measure how your customers are feeling at every moment of interaction with your product or service.
Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Voice
Automation
Voice
Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate

Inbound
Outbound
Select any channel for more details Omnichannel Engagement
Email new Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Email
Automation
Email
Virtual Bots answer immediately to Member appeals while routing complex emails to associates.
Select any channel for more details Omnichannel Engagement
Webchat new Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Webchat
Automation
Webchat
24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones.
Select any channel for more details --> Omnichannel Engagement
messaging Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Messaging
Automation
Messaging
Asynchronous messaging allows customers to pick up a conversation whenever it suits them
Omnichannel Engagement Select any channel for more details
Social-media new Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Social Media
Automation
Social Media
Responding to negative feedback for millions to see needs to be managed quickly
Omnichannel Engagement Select any channel for more details
white-mail new Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately to Member appeals while routing complex emails to associates. Voice Bot can answer simple information-based queries (e.g., claims status, benefits) or direct you to the right associate Asynchronous messaging allows Members and Providers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries (e.g., appointment scheduling) while associates handle the more complex ones. Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. White Mail
Automation
White Mail
Fast, repeatable experience, even for white mail.
Omnichannel Engagement Select any channel for more details